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Welcome to pemut.com. Pemut is an e-commerce store of T-shirt & Sneaker. This policy is applicable to all orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.
We will send you a confirmation email once your order is verified. After verification, in principle, the orders will not be canceled during this period, considering the handling process has already started, but we will try our best to communicate with you via email to find a good solution.
TRANSIT, HANDLING, ORDER CUT-OFF TIME
Handling time: 3– 5 Business days (Monday to Friday)
Transit time: 14 –21 Business days (Monday to Friday)
Order cutoff time will be 5:00 p.m. (GMT-05:00) Eastern Standard Time (New York)
Shipping cost - Free shipping.
We do not charge anything for shipping.
How to track my order?
After processing the order, you can contact us at firstname.lastname@example.org. We will inform you that the order has been sent out.
CHANGE OF ADDRESS
Once the package is en route, we cannot modify the delivery address. If you need to modify the location where your product will be delivered, please contact us at email@example.com within 24 hours of making your order.
If you change your mind before receiving your purchase, we may accept cancellations at any time before the product is sent. If your purchase has already been sent, please see our refund policy.
PARCELS DAMAGED IN TRANSIT
If you discover that a shipment has been damaged in transit, please reject the item from the courier and contact our customer care. If the item was delivered while you were not there, please get in touch with customer care to discuss the next steps.
Yes, we have 35% restocking FEE.
ABOUT TAXWe pay taxes for parcels, and customers can receive parcels without paying taxes. If you have a tax problem when getting the package, please contact us.
If you have any questions, suggestions, or complaints, please contact us at the address given below:
For many it is difficult to determine the right size especially purchasing your first pair of sneakers. What is the correct way to measure my size? We recommend you to follow the underlying step plan:
Step on a sheet of paper with your heel lightly touching the wall.
Mark the end of your longest toe on the paper from the wall.
Use the same method for the other foot.
Use a ruler to measure the length in centimeters.
Use the larger foot as a reference in our Size Chart.
*For the optimal result measuring your size in the afternoon is recommended.
We have different Size Chart for different brands, use the right Size Chart to convert the centimeters to your United Kingdoman size. When you already know your US or UK size, you can also use the Size Chart to decide what your United Kingdoman size is. The size charts are only for size indication, there are no rights reserved.